⚙️FAQ

Frequently Asked Questions (FAQ)
ModelVerse Official Store

Your Destination for Premium Wooden Building Block Models

Thank you for visiting ModelVerse — where craftsmanship, creativity, and passion come together to celebrate model building culture.
We know that collectors and hobbyists value detail and quality, so we’ve compiled this detailed FAQ to help answer the most common questions about our products, services, and policies.

If your question isn’t listed here, feel free to contact our customer service team anytime at 📧 service@ModelVerse.com.
We’re always happy to help.

1. About ModelVerse

Q1: What is ModelVerse?
A: ModelVerse is an international store specializing in wooden building block models, puzzles, and other high-quality construction collectibles.
Our mission is to provide top-quality models that combine precision craftsmanship with engaging design — perfect for hobbyists, families, and collectors alike.

Q2: Are your models officially designed?
A: Yes. All ModelVerse products are designed by our in-house team or sourced from trusted designers. Each product listing clearly states its origin and designer.
We work with reputable manufacturers to ensure authenticity, safety, and consistent quality.

Q3: What types of products do you offer?
A: We currently focus on:

• Wooden Building Block Kits: Detailed wooden models for adults and children, ranging from beginner to advanced difficulty.

• Display Accessories: Bases, stands, or display cases to showcase completed models.

• Educational & Puzzle Kits: Engaging and creative wooden puzzles and learning models.

2. Ordering

Q4: How can I place an order?
A: Orders can be placed directly through our Amazon storefront or partner platforms. Simply choose your desired product, add it to your cart, and complete checkout.
You’ll receive a confirmation email once your order is successfully placed.

Q5: Can I modify or cancel an order after purchase?
A: If you need to modify or cancel your order, please contact us immediately at service@ModelVerse.com with your order number.
We’ll do our best to accommodate your request if the order hasn’t yet been shipped. Once shipped, modifications may not be possible.

Q6: How do I know if my order was successful?
A: Once your order is confirmed, you’ll receive an Order Confirmation Email with details including your order number, items purchased, and estimated delivery date.

3. Shipping and Delivery

Q7: Where do you ship from?
A: We ship from multiple fulfillment centers depending on your location. Most orders are processed within 1–3 business days after payment confirmation.

Q8: How long does delivery take?
A: Estimated shipping times:

• Domestic (within the same region): 5–10 business days

• International: 10–25 business days depending on customs and carrier conditions

We’ll provide a tracking number once your order ships so you can monitor progress.

Q9: How do I track my order?
A: You’ll receive an email with a tracking link once your package ships.
If you haven’t received tracking info after 5 business days, contact us at service@ModelVerse.com.

Q10: What should I do if my order hasn’t arrived?
A: Please check your tracking status first. If it shows no updates for several days, or your parcel is marked “delivered” but hasn’t arrived, contact us immediately.
We’ll work with the carrier to investigate and resolve the issue.

4. Product Quality and Assembly

Q11: Are the wooden models pre-assembled or do they require assembly?
A: Most wooden kits require assembly. They come as pre-cut pieces and may need fitting or gluing, depending on the model complexity.

Q12: Do you provide instructions with each model?
A: Yes. Every kit includes an assembly guide or instruction booklet. Some may also have digital PDFs or photo guides accessible through your order confirmation email.

Q13: Are tools or adhesives included?
A: Unless specifically stated in the product description, tools and adhesives are not included.
We recommend using hobby-grade tools for best results.

Q14: What if my model kit has missing or damaged parts?
A: Please email us within 7 days of delivery at service@ModelVerse.com with your order number and clear photos of the issue.
We’ll review your case and send replacement parts or offer a suitable solution.

Q15: How can I care for my finished models?
A: Display your models in a dry, cool area away from direct sunlight.
For wooden models, occasional gentle dusting with a soft cloth helps preserve their finish.

5. Returns and Refunds

Q16: What is your return policy?
A: We accept returns for eligible items within 30 days of delivery, provided the product is unused, in its original condition, and includes all packaging.

Q17: How do I start a return?
A: Contact us via service@ModelVerse.com with your order number and reason for return.
We’ll review your request and provide detailed return instructions, including the appropriate return address and label.

Q18: Are there items that can’t be returned?
A: Yes, the following cannot be returned:

• Assembled or painted kits (if applicable)

• Customized or clearance items

• Products damaged due to misuse or modification

Q19: How long does a refund take?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
The refund will be issued to your original payment method.

Q20: What if I receive the wrong product?
A: Please contact us immediately with photos. We’ll verify the mistake and arrange a free replacement or full refund as appropriate.

6. Payments and Pricing

Q21: What payment methods do you accept?
A: We accept all major payment options supported by Amazon, including credit cards, debit cards, and Amazon Pay.
All payments are processed securely through Amazon’s protected payment system.

Q22: Are your prices fixed or negotiable?
A: Prices listed on our product pages are final and include applicable discounts.
We may occasionally run promotions or coupons, which are announced on our storefront and official social media pages.

Q23: Will I be charged import duties or taxes?
A: Import duties, customs fees, and taxes may apply depending on your location. These charges are determined by your country’s customs department and are the responsibility of the buyer.

7. Product Authenticity and Quality Guarantee

Q24: Are all your items new?
A: Yes. Every item we sell is brand new, factory-sealed (if applicable), and inspected before shipment to ensure quality and completeness.

Q25: How do you ensure quality control?
A: Our quality team performs multiple inspections throughout the fulfillment process, checking for part accuracy, packaging integrity, and overall condition.

Q26: What should I do if my product looks slightly different from the listing photos?
A: Some models may vary slightly due to production updates, lighting, or monitor display differences.
We guarantee the product version and specifications always match the listing description.

8. Account and Privacy

Q27: Do I need an account to shop at ModelVerse?
A: If shopping through Amazon, you can use your existing Amazon account for convenience and secure checkout.
We do not store your payment information directly.

Q28: How is my personal data protected?
A: We strictly comply with privacy regulations. Customer information is only used to process orders and provide support.
We never share or sell your data. For full details, refer to our Privacy Policy.

9. Collaborations and Wholesale

Q29: Do you offer wholesale or bulk purchase options?
A: Yes. For business or bulk orders, please contact service@ModelVerse.com with “Wholesale Inquiry” in the subject line.
Our business team will get back to you with tailored pricing and product availability.

Q30: Can I collaborate or feature ModelVerse products in media?
A: Absolutely! We welcome partnerships with model builders, reviewers, and content creators.
Reach out with your proposal, and we’ll be happy to discuss collaboration opportunities.

10. Still Need Help?

If your question isn’t answered above, don’t worry — our support team is always ready to assist.
You can reach us anytime at:

📧 Email: service@ModelVerse.com

Please include:

• Your order number (if applicable)

• The product name or SKU

• A short description of your issue or question

• Photos, if relevant

We typically reply within 24–48 hours, ensuring every inquiry is handled with precision and care.

Our Promise

At ModelVerse, we don’t just sell models — we celebrate a culture of craftsmanship, passion, and creativity.
Every order is a reflection of our commitment to delivering high-quality wooden building kits and outstanding service to enthusiasts worldwide.

Thank you for being part of the ModelVerse community — where imagination takes form and every model tells a story.