⚙️Return & Refund Policy

Return & Refund Policy

Last Updated: October 2025

Welcome to ModelVerse — your trusted source for high-quality wooden model kits, puzzles, and collectible crafts.
We value your satisfaction and stand behind the craftsmanship of every wooden piece we sell.

This Return & Refund Policy explains how we handle returns, replacements, and refunds to ensure your shopping experience is smooth, transparent, and worry-free.

By purchasing from ModelVerse, you agree to the terms outlined below.

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1. Overview

We understand that sometimes a product may not meet your expectations. Whether it’s a change of mind, an incorrect order, or a damaged item, ModelVerse is committed to resolving your issue quickly and fairly.

This policy applies to all purchases made directly through ModelVerse’s official store.
All return or refund requests must be submitted to service@ModelVerse.com.

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2. Eligibility for Returns

To be eligible for a return or exchange, your item must:

• Be requested within 30 days of receiving your order.

• Be unused, unassembled, and in its original packaging (including all parts, manuals, and accessories).

• Be in resalable condition, free from damage, glue residue, or missing components.

• Include proof of purchase (order number or confirmation email).

Items NOT eligible for return:

• Custom-made or hand-painted wooden models.

• Items damaged by improper assembly, modification, or handling.

• Clearance or “final sale” products.

• Digital or downloadable products.

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3. Return Process

Step 1: Contact us at service@ModelVerse.com within 30 days of delivery.
Include your order number, photos (if damaged or defective), and a brief explanation.

Step 2: Once approved, carefully pack your item in its original or protective packaging.
Use a trackable shipping service — customers are responsible for return shipping unless the item is defective or incorrect.

Step 3: After inspection, we will issue your refund or replacement within 3–5 business days.

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4. Refund Options

• Full Refund: Returned in original, unused condition.

• Replacement: A new product will be shipped (subject to availability).

• Partial Refund: Issued if minor parts are missing or damage is repairable.

Refunds are processed within 5–10 business days to your original payment method.

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5. Damaged or Defective Items

If you receive a damaged or defective wooden model, contact us immediately with photos or videos.
Once verified, we will offer:

• A replacement at no cost, or

• A full/partial refund, depending on your preference.

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6. Wrong Item Received

If the wrong product arrives, please contact us right away.
Do not assemble or use the incorrect item — only unused items are eligible for exchange.

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7. Return Shipping Costs

Shipping fees are non-refundable unless ModelVerse made an error.

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8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your payment provider.
If unresolved, contact us at service@ModelVerse.com for verification.

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9. Exchange Policy

We accept exchanges for the same or similar model (if available).
If unavailable, you can request a refund or store credit.

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10. Handmade & Custom Products

Because all our wooden models and puzzles are handcrafted, small variations may occur.
Custom-made or limited-edition items are non-returnable except for defects or wrong delivery.

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11. Order Cancellations

Orders may be canceled before shipment by contacting service@ModelVerse.com.
Once shipped, cancellation is no longer possible; please initiate a return after receipt.

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12. Responsibility During Return Transit

Customers are responsible for ensuring the item is safely returned.
We are not liable for lost or damaged parcels due to insufficient packaging.

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13. Fair Use Policy

To protect fairness for all customers, ModelVerse may refuse returns if:

• A customer has an excessive return record.

• The item was used, altered, or mishandled.

• The product was purchased under heavy discount or promotion.

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14. International Returns

For returns outside the U.S.:

• Customs duties and import taxes are non-refundable.

• Please clearly mark your parcel as “Returned Goods” to avoid extra import charges.

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15. Contact Us

For any return, refund, or exchange questions, reach us at:
📧 service@ModelVerse.com
We reply within 24–48 business hours.

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16. Policy Updates

ModelVerse may update this policy at any time.
Changes take effect immediately upon posting, with the latest revision date shown above.

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17. Our Commitment

At ModelVerse, every wooden model is more than a product — it’s an expression of creativity, craftsmanship, and imagination.
We take pride in providing safe, eco-friendly, and collectible wooden toys that inspire builders of all ages.

Thank you for choosing ModelVerse — where craftsmanship and creativity come together in every wooden creation.