⚙️Terms of Service

Terms of Service

Last Updated: October 2025

Welcome to ModelVerse — your destination for premium wooden model kits, puzzles, DIY building sets, and collectible craftsmanship.
By accessing or using our website and services, you agree to the following Terms of Service (“Terms”).
Please read these Terms carefully before making a purchase or using any part of our platform.

1. Acceptance of Terms

By visiting, browsing, or purchasing from ModelVerse (the “Site”), you acknowledge that you have read, understood, and agreed to be bound by these Terms, including our Privacy Policy.

If you do not agree to these Terms, please discontinue using our website immediately.

ModelVerse reserves the right to update or modify these Terms at any time without prior notice.
Your continued use of the Site following any such changes constitutes acceptance of those modifications.

2. Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old, or the age of majority in your country;

  • Have the legal capacity to enter into binding contracts;

  • Provide accurate and truthful information when creating an account or placing an order.

If you are under 18, you may only use this Site with parental consent and supervision.

3. Account Registration

You may create a customer account to streamline checkout and view your order history.
When registering, you agree to:

  • Provide accurate and current information;

  • Keep your login credentials secure;

  • Notify ModelVerse immediately if you suspect unauthorized use of your account.

ModelVerse is not liable for any loss or damage arising from unauthorized access caused by failure to secure your credentials.

4. Product Information

At ModelVerse, we strive for accuracy and transparency in all listings.
We ensure that product descriptions, photos, and specifications are as accurate as possible.

However, slight variations may occur due to:

  • Natural differences in wood grain and color,

  • Handcrafted manufacturing processes, or

  • Lighting and display settings.

Such minor differences do not constitute defects.
ModelVerse reserves the right to correct any typographical or listing errors without prior notice.

5. Pricing and Availability

All prices are listed in U.S. Dollars (USD) unless otherwise specified.
Prices and availability may change at any time without notice.

We reserve the right to:

  • Adjust prices based on material or shipping costs;

  • Limit quantities available for sale;

  • Discontinue or replace items.

If a product becomes unavailable after your order, we’ll notify you and issue a full refund.

6. Orders and Payment

By placing an order, you confirm that all payment details are valid and authorized.

We accept the following payment methods:

  • Major credit and debit cards

  • PayPal

  • Amazon Pay (where available)

All payments are processed securely via third-party gateways.
ModelVerse does not store payment card details.

Orders are confirmed once payment clears. Fraudulent or unverifiable transactions may be canceled.

7. Shipping and Delivery

We ship worldwide using reliable logistics partners.
Processing times: 1–3 business days before dispatch.

Estimated delivery:

  • Standard Shipping: 7–15 business days

  • Express Shipping: 5–7 business days

Delivery times are estimates and may vary due to customs, weather, or carrier delays.
If your order is lost or damaged, contact service@ModelVerse.com within 7 days.

8. Returns and Refunds

If you’re not satisfied with your purchase, you may return it within 30 days of receipt, provided the item is:

  • Unused and unassembled,

  • In original packaging, and

  • In resalable condition.

Exceptions:

  • Custom or handmade wooden items are final sale.

  • Products damaged by misuse, modification, or assembly errors are not returnable.

Refunds are processed within 5–10 business days of receiving the returned product.

9. Intellectual Property

All content on ModelVerse, including text, designs, photos, videos, and logos, is the intellectual property of ModelVerse or its licensors.

You may not copy, reproduce, distribute, or use any part of our materials without prior written consent.

10. User Conduct

You agree not to:

  • Use the site for illegal or fraudulent purposes;

  • Attempt to hack, disrupt, or gain unauthorized access;

  • Upload malicious code or spam;

  • Misrepresent your identity or affiliation.

Violations may result in suspension or legal action.

11. Limitation of Liability

To the maximum extent allowed by law, ModelVerse shall not be liable for:

  • Indirect or consequential damages;

  • Loss of data, income, or goodwill;

  • Injuries or damages caused by improper assembly, handling, or modification of wooden models.

Our total liability shall not exceed the amount paid for the order in question.

12. Warranty Disclaimer

ModelVerse products are sold “as is” unless stated otherwise.
We make no additional warranties, express or implied, including those of merchantability or fitness for a particular purpose.

We do not guarantee uninterrupted or error-free operation of our website.

13. Force Majeure

ModelVerse is not responsible for delays or failure to perform due to circumstances beyond our control, such as:

  • Natural disasters

  • War or civil unrest

  • Supply chain interruptions

  • Power or internet outages

Obligations will resume once conditions normalize.

14. Termination

We reserve the right to suspend or terminate accounts that violate our Terms, engage in fraud, or misuse our services.
Upon termination, access to your account will cease immediately.

15. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.
All disputes shall be resolved in a competent court within the U.S. jurisdiction.

16. Dispute Resolution

We encourage customers to contact us at service@ModelVerse.com before pursuing legal action.
We strive to resolve all issues amicably through good-faith communication.

17. Third-Party Services

Our website may integrate with third-party tools (e.g., payment processors, analytics).
Use of these services is governed by their respective terms and privacy policies.
ModelVerse is not liable for third-party service failures or errors.

18. Indemnification

You agree to indemnify and hold harmless ModelVerse, its staff, and affiliates from claims or losses arising from your misuse of our site or violation of these Terms.

19. Severability

If any provision of these Terms is found invalid, the remaining sections remain enforceable.

20. Contact Us

📧 Email: service@ModelVerse.com
Our team typically responds within 1–2 business days.
We’re always glad to help with orders, returns, or general inquiries.

21. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ModelVerse.
They replace all previous understandings or communications, whether oral or written.

22. Our Commitment

At ModelVerse, every wooden kit is more than a toy — it’s a creative experience that combines design, craftsmanship, and imagination.
Our Terms are built to ensure fairness, transparency, and trust with every customer.

Thank you for choosing ModelVerse — where creativity takes shape, one wooden model at a time.